Terms & conditions
Welcome to our website, happy browsing. Your use of any information or materials if you continue to browse and use our website, you are agreeing to comply with and be bound by the following terms and conditions of our website. If you disagree with these terms and conditions, please do not continue.
Any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We accept payment by credit card or paypal.
All prices listed are in Australian dollars, and are inclusive of GST.
We are also happy to take orders over the phone, as we love talking to our customers.
MAKING A PURCHASE
After you have selected the item or items you wish to purchase, proceed to the checkout. When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order. By making a purchase either online or instore, you are agreeing to our Terms & Conditions.
Lay-bys are offered instore, please see below for full terms and conditions:
- The lay-by period is for a maximum of 5 weeks.
- A minimum deposit of 20% of the total purchase value is to be paid to secure the lay-by
- There are no returns or exchanges on lay-by items, with the exception of faulty goods or in accordance with your legislated rights
- If the customer cancels the lay-by within 3 weeks, they have a right to a refund of the payments made, less the cancellation charge of 20%, which is non-refundable.
- Customers will be contacted for all lay-bys that are not completed by the due date. After the due date the lay-by will be cancelled and the customer will not be given a refund for their payments made.
- No items can be taken by the customer until the entire lay-by has been paid in full.
Please note we are not required by law to provide a refund or replacement if you change your mind.
We extend the following gesture of good will and we will accept items returned within 14 days of purchase for Exchange/ Store Credit. Original Store receipt MUST be supplied as Proof of Purchase and items must be in original condition; Unused, Unworn and with original packaging and condition and price tags attached.
No Exchange/ Store Credit for earrings and body products due to health & safety laws.
No Exchange/ Store Credit for Sale items or Seasonal Stock like Mother’s day, Father’s day, Easter and Christmas etc.
We try to maintain accurate stock levels on our website but sometimes there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. We will contact you to process a refund or see what you would like to do.
HOW TO RETURN AN ITEM
Refunds on faulty items
Please contact firstname.lastname@example.org we require copy of receipt and a picture of the item if faulty and a description. If you haven’t had a reply within 2 days please call us on 0423932345.
If we require the product back please post to Shop 2/261 Ocean View Rd Ettalong Beach NSW 2257. You will be responsible for paying for your own shipping costs for the returned item.
If you are shipping an item over $50 you should consider insurance and tracking. We cannot guarantee that we will receive your item. Otherwise if you can make it into store please do.
STORE CREDIT/GIFT VOUCHER
A Store Credit Note/ Gift receipt is valid for 1 year. Our Gift Vouchers are valid for 3 years from purchase date.
Express post domestic Flat rate $15.00
Spend over $150 for free delivery
Pick up (click and collect) from 10.30am – 4pm
* conditions apply for bulky items.
Items can also be picked up from our Ettalong Store
We only sell and ship products within Australia. We will not make deliveries outside of Australia.