Store Policy for Exchange / Store credit / Refunds

Please note we are not required by law to provide a refund or replacement if you change your mind.

We extend the following gesture of good will and we will accept items returned within 14 days of purchase for exchange/store credit. Original store receipt MUST be supplied as Proof of Purchase and items must be in original condition, Unused, Unworn and with original packaging and price tags attached.

No Exchange/Store Credit for earrings, underwear, swimwear and body products due to health & safety laws.

No Exchange/Store Credit for Sale items or Seasonal Stock like Mother’s day, Father’s day, Easter, Christmas.

Stock availability. We try to maintain accurate stock levels on our website but sometimes there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. We will contact you to process a refund or see what you would like to do.

HOW TO RETURN AN ITEM

Refunds on faulty items

Please contact goddessbythesea@bigpond.com we will require a copy of the receipt and a picture of the item if faulty and a description. If you haven’t had a reply within 2 days please call us on 0423 932 345.

If we require the product back please post to Shop 2/261 Ocean View Rd Ettalong Beach NSW 2257. You will be responsible for paying for your own shipping costs for the returned item.

If you are shipping an item over $50 you should consider insurance and tracking. We cannot guarantee that we will receive your item. Otherwise, if you can make it into store please do.

A Store Credit Note/ Gift receipt is valid for 1 year.